The basis of our guarantee is that we assume 100% responsibility for your satisfaction with our software. If you ever have a problem with one of our products we believe we've let you down, and you shouldn't have to pay a dime.
Please Let Us Know What You Think
If you know of any other ways we can improve our service to you, please let us know.
Refunds: Refunds for Budget, Budget Workbook, Budget Planner, Pay It Down, Trade Strategist, and Ultimate Pen are issued by Snowmint Creative Solutions LLC; contact us at firstname.lastname@example.org or use our contact form. Refunds for any app sold through Apple's App Store (including "Budget Touch") must be requested through the Apple iTunes App Store.
If you are not 100% satisfied with any of our products for any reason within 60 days of your purchase we will give you a full refund.
We strive to make our tech support among the best in the world — fast, friendly, and helpful. If you buy a product from us and have a problem with it that we can’t resolve, we’ll give you a full refund. We guarantee that our support department will solve your problem for you and treat you like a real human being, or your money back.
We know that privacy is very important to our customers. So we keep all your personal information secret and don’t share it with other companies. See our full privacy statement for details. Also, when you order our software online with your credit card, be aware that we don’t keep a copy of your credit card number after your order is processed. No human being actually sees your credit card number at any time while your order is being processed — your data is securely encrypted.
It may be impossible these days to write software with no bugs. However, if you encounter bugs in any of our software we believe it’s our responsibility to fix them. We will make every attempt to find and fix any bugs you’ve found and allow you to download a new version of the software for free. As software consumers ourselves, it absolutely frustrates us to spend our hard-earned money on software and then find we can’t get it to run properly. We don’t want you to have to suffer any frustration whatsoever. We will fix it, or refund your money.