|Product Support Area|
Frequently Asked Questions
1. I'm having trouble downloading your software. What should I do?
If you have trouble using the download links, please use your browsers contextual menu to save the contents of the download link(s) on your computer. For example, in Internet Explorer right click (or control-click on Mac OS) on a link to show the contextual menu and choose "Download link to disk".
Other common names for the relevant command are "Download linked file as...", "Download link as...", "Save linked file as...", and "Save link as..."
2. Why doesn't my registration code work?
Here are a few things to note:
Contact Snowmint Creative Solutions tech support if your registration code still does not work.
3. I had to reinstall a Snowmint product and now my registration code says it's expired. What should I do?
First, be sure you enter the registration code exactly as it's given to you; some letters/numbers look very similar. We recommend you use copy and paste to get the registration code into the proper field.
Once a registration code has been entered on a particular computer, it is good forever. However, the code has to be entered within a certain time period or it will expire. This is one way that we combat software piracy.
Contact Snowmint Creative Solutions tech support to receive a current registration code.
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