Getting help
Budget Touch includes contextual help. Touching the toolbar Help button will display the help info for the current screen.
Touch Control Panel then touch the "Help" button. In the Help screen touch a topic on the left to show it's information on the right.
Full documentation can be found on our web site at: http://www.snowmintcs.com/products/budgettouch/Help_Files/
Additional Help Sources
Error and Warning Messages
Integrity errors
- Integrity error 1: the total of the envelope balances does not match the account balance.
- Integrity error 2: the total of the pay source allocations does not match the pay source amount.
- Integrity error 4: the most recent transaction balance does not match the envelope balance.
To clear an integrity 2 error try changing the amount of your pay source(s) by $1.00 and then change it back. If you get an integrity 4 error Budget Touch will attempt to automatically repair the problem. Once you dismiss the error message the problem should be gone. If that doesn't work you can try to clear it by deleting the most recent transaction in the effected envelope. If that clears the error you can continue as normal. If you can not clear the Integrity error or you get an Integrity 1 error you will need to send us the data file for repair. Use the Export function to send us the data file. In any case you should also use the Export function to send us the change log with a note about the error your received and any information about what you were doing when the error first appeared.
Transaction errors
- Transaction Creation Error (error code) - You should contact us at support@snowmintcs.com and provide the error code and any details about the transaction you were trying to create.
- Envelope Transfer Warning 1 - You did not specify a destination envelope for the transfer.
- Envelope Transfer Warning 2 - The source and destination envelope can not be the same for a transfer.
- Transfer Error - You should contact us at support@snowmintcs.com and report the error.
- Account Transfer Warning - You did not specify a destination account for the transfer.
- Paid to Warning - You must specify the Paid To or Received From info.
- Amount Warning - Transaction amounts must be greater than zero.
- Split Transaction Warning - The total amount of the splits does not match the total amount of the transaction.
Export errors
- Compose Mail Error=n: there was an error trying to start Mail. Make sure Mail is configured and available.
- Error reading data file: there was an error while trying to read the data file.
- No Activity: there has been no change to your data file.
- There are no transactions to export: there is nothing to export.
Other errors
- You can not edit this transaction -reason-: You can only edit this transaction on the desktop and resync.
- You can not delete this transaction -reason-: You can only delete this transaction on the desktop and resync.
- Check your networking configuration.: there was a problem trying to establish network communications. Check your network configuration.
- Sync requires WiFi: You must have WiFi access to your desktop computer to sync Budget Touch.
Warning Messages
- Delete transaction: you are about to delete a transaction. Confirm if you want to delete the transaction
- Bank account negative: the account is negative or about to go negative. Check the bank account settings.
- Available transfer: the envelope is about to go negative. Choose "Cancel " to cancel the entire transaction, "Cancel Available " to let the envelope go negative, or "Record " to transfer the shortage from the "Available" envelope and create the transaction (zero envelope balance results).