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Occasionally we get reports of people having trouble syncing Budget Touch with Budget on the desktop. You should read the help sections for both Budget Touch syncing and Budget syncing. If you’re still having troubles one of the solutions below will probably help.
Sometimes, for whatever reason, the networking stack gets stuck on the desktop computer. Rebooting the computer usually helps with that. Rebooting your device also may help. It’s easy to do and relatively quick, so give it a try first.
For Wi-Fi sync, we use Bonjour (Zero Configuration Networking), an Apple technology. It is possible that Bonjour is disabled on your network. There are many ways to find out if Bonjour is working on your network:
If your network doesn’t support or is blocking Bonjour, there is nothing we can do, and you will need to contact your network administrator.
Are you using an application like Little Snitch or Zone Alarm to block certain network traffic?
If you have Little Snitch or Zone Alarm installed, and it asks you to approve Budget Touch it may still not be allowing the network connection between your Mac and iPhone. You will need to ensure connections are allowed for All Applications > Bonjour and also for mDNSResponder specifically.
Are you using Mac OS X‘s firewall? You can check by going to System Preferences > Security > Firewall. A Firewall is set up if the second or third option is chosen.
The process mDNSResponder might be blocked. As a result, Bonjour won’t be able to connect to the iPhone. Once you allow connections for mDNSResponder, Budget Touch should sync without issues.
To correct this, open System Preferences > Security > Firewall. Now, add mDNSResponder to the “Set access…” list as follows:
On Windows, you can check by going to Control Panel > Security Center. Look next to the Firewall line. If it is on, you should make sure there is an exception for the Bonjour Service. You can do this as follows:
If it still doesn’t work (as reported by some users who have a 2wire router), you might have to make the following modifications to your router’s settings:
Another problem might be that your iPhone/iPod and Mac are on different subnets of the same network. In that case, syncing will not work. This is rather unlikely in small private networks.
Sometimes it helps to simply restart your router. Also, make sure your router has the latest firmware updates installed.
Some users were able to fix the sync issues by checking their router settings. One user reported: “The problem was the WLAN. Using a Zyxel Router we had to *disable* the standard setting under WLAN: Block network traffic between WLAN and WAN.”
Is there anything special about your network setup that might prevent Budget Touch from communicating through Bonjour? For example, using VPN?
Create a computer-to-computer ad hoc network to isolate the issue. If syncing works via computer-to-computer, it’s likely something on your network. If it doesn’t, it’s likely a firewall and/or computer configuration issue.