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Please read the Frequently Asked Questions for answers to common questions. Use the Forums to find answers to publicly posted questions, or you can ask your own questions. You should also be sure to read the documentation for the product you’re interested in.
If your questions aren’t answered in any of the above places or you’re don’t want to post your question publicly, send us your questions or comments.
We strive to respond to all questions within 24 hours.
If you have trouble using the download links, please use your browsers contextual menu to save the contents of the download link(s) on your computer. For example, in Internet Explorer right click (or control-click on Mac OS) on a link to show the contextual menu and choose “Download link to disk”.
Other common names for the relevant command are “Download linked file as…”, “Download link as…”, “Save linked file as…”, and “Save link as…”
Here are a few things to note:
Contact Snowmint Creative Solutions tech support if your registration code still does not work.
First, be sure you enter the registration code exactly as it’s given to you; some letters/numbers look very similar. We recommend you use copy and paste to get the registration code into the proper field.
Once a registration code has been entered on a particular computer, it is good forever. However, the code has to be entered within a certain time period or it will expire. This is one way that we combat software piracy.
Contact Snowmint Creative Solutions tech support to receive a current registration code.
You can not delete an envelope until all the transactions in the envelope have cleared the bank, and you have marked them as “Balanced.” When all the transactions have been balanced you can then delete the envelope.
You could also delete any unbalanced transactions in the envelope, and then delete the envelope.
This error was more common in the first versions of Budget, but it is very rare now. The program double checks everything it does and both answers must agree. If not, you get an “Integrity Error.” Quit the program without saving and contact tech support. Please describe the situation in as much detail as possible.
Yes. There is extensive HTML documentation available from the Help menu. There is also documentation in PDF format available as a separate download from the products’ Documentation page. There are tutorials (both PDF and video) for getting started and how to use Budget and Budget Touch at Documentation.
Yes. You will need to move your Budget data bwtween the two computers. Use the File->Save As command to save the data file with a new name and in the XML format. Copy the data file to the other computer. Once you have Budget installed on the other computer double click the new data file to start Budget with that file.
Note, the Windows platform does not yet support all of the advanced features found on the Mac such as Pay/Deposit Rules, Associated Envelopes, etc. If you move your Budget data file back and forth you will be restricted to the features available on the Windows platform.
No. We have versions of Budget for Apple’s Mac OS X and for Microsoft’s Windows. We do not have a Palm or Linux version, and have no plans to create them at this time.
Yes. Budget allows you to set the currency symbol to use for each document that you have. To set the currency symbol, use the Currency pane of the Budget preferences.
Budget supports any date format you can set using the System Preferences application. Use the International pane of System Preferences to set the language and date format you prefer.
Fresh installations of Mac OS X sometimes have a bad default short date format. This applies to new computers sold within the U.S., computers sold in other countries, and computers that have had Mac OS X recently installed. Our software detects this bad short date format and asks you to correct it. Apple Computer, Inc. is aware of the problem and is working on a fix for a future version of Mac OS X.
Follow these steps to fix your date format:
This is caused by showing Budget’s help at least once, then moving the Budget application to a different location on your hard drive. Help Viewer is not following the moved application, and needs to be told to update it’s list of application help.
You need to delete the Help Viewer cache files (which Help Viewer will rebuild as needed). Follow these steps to delete the cache files:
Apple Computer, Inc. is aware of this problem on Mac OS X 10.3.x and earlier. You can read more about it on Apple’s support web site:
Mac OS X: Can’t access Help content, or content is blank or missing links
From the Microsoft web site: “.NET is the Microsoft Web services strategy to connect information, people, systems, and devices through software.” It essentially lets developers build software that will work on Windows based computers and access a wide variety of services when needed. The .NET framework can be installed on Windows 98 and later systems. Most new computers come with .NET already installed.
You can easily check to see if you already have .NET installed. Go to the “Add/Remove Programs” Control Panel. The required piece will be listed there as “Microsoft .NET Framework” followed by a version number. Our Windows products require version 1.1 or higher of the .NET framework.
If you do not already have .NET, you can download it from Microsoft for free. Visit this web page and look for the “Download” button near the top right corner. Once the download is complete you will have to install the .NET framework by double-clicking the downloaded file (or by running the downloaded file). If you have any trouble installing or downloading the .NET framework, please contact Microsoft.
Yes. Budget uses the currency symbol and date format from the Regional and Language options Control Panel.
Budget Touch includes an in-app purchasing option for additional features. These extra purchases add functionality, but are not required for the basic functioning of the app. You can read more about how the purchasing process works with your iTunes account at Apple Support. You can read more about the specific add-ons available for purchase in our Budget Touch help.
Yes. For Windows Budget v5.0 or later is required. For Mac Budget v6.3.2 is required, v6.5 or higher recommended.
No. Apple does not allow developers access to the USB connection for syncing.
In order for the iPhone and Mac to talk, they need to be connected to the same network. If you have a wifi network at home, usually you will be able to connect to it with your iPhone/iPod touch, and everything will work fine. If it doesn’t, you can try creating a computer-to-computer network on your Mac, and connecting to that with your iPod. To find out how to create a computer-to-computer network, open Help on your Mac, and search for ‘creating a computer-to-computer network’.
If your Mac and iPhone still cannot locate each other when connected via a computer-to-computer network, it may help to turn on internet sharing on your Mac. Some users have found that it helps to turn on Internet Sharing in the Sharing pane of System Preferences, to share the Mac’s ethernet connection with devices connected via Airport, before you create the computer-to-computer network. Try this if your computer-to-computer network does not work.
Syncing via WiFi is slower than USB which Apple restricts to iTunes only. Use the settings in Budget to restrict the amount of data being synced to speed up the process.
The desktop version of Budget has two ways to transfer data with Budget Touch. Sync Data merges together the new data from Budget Touch with the desktop Budget document. Both Budget Touch and Budget will have this merged data when the process is complete. Sync Data is useful when you are recording transactions on Budget Touch and want to bring them back to your desktop document. Push completely replaces the data on Budget Touch with data from the desktop Budget document. This can be useful when you want to send a completely different file to your device with Budget Touch, or if you want to make sure any playing around you’ve done in Budget Touch is ignored.
The short answer is “No, Ultimate Pen does not currently work on top of Keynote presentations.”
During a presentation, Keynote takes over the entire screen using low level OpenGL calls. This locks out an entire class of applications that want to draw anything on screen as helpers or utilities including accessibility applications, alternate input managers, and apps like Ultimate Pen. Apple Computer Inc. is aware of this issue and should be making a change to the operating system and Keynote in the future to allow this class of applications to work with compliant full-screen apps. When the operating system supports it, we’ll make any changes needed to Ultimate Pen to allow it to work properly in these situations.
There are other presentation applications available that do not lock out other apps, and Ultimate Pen does work with those.
Unfortunately, PowerPoint drops out of presentation mode when any other application is brought to the front. This makes it impossible for Ultimate Pen to allow drawing on screen during a PowerPoint presentation. You can activate Ultimate Pen’s Click-Through mode to have your drawing visible on top of a PowerPoint presentation.
There are other presentation applications available that stay in presentation mode when Ultimate Pen comes to the front, and Ultimate Pen does work with those.
On 10.3 and later, Ultimate Pen works great on top of classic Mac OS applications. On 10.2.x, classic Mac OS applications sometimes fail to redraw their windows properly when Ultimate Pen is above them. If you want to use Ultimate Pen on top of classic Mac OS apps, we highly recommend updating to Mac OS 10.3 or later.
No. Ultimate Pen only works on Apple’s Mac OS X v10.3.9 and later. We do not have a Palm, Linux, or Windows version, and have no plans to create them at this time.